Welcome to Trail Oman! By using our website, booking our services, or partnering with us, you agree to these Terms and Conditions. Please read them carefully. If you have any questions, contact us at info@trailoman.com

1. Definitions

• 1.1. "Trail Oman": Refers to the company offering tourism and adventure services in Oman.
• 1.2. "Customer": Refers to any individual or group booking services through Trail Oman.
• 1.3. "Partner": Refers to third-party businesses or service providers that list their services on Trail Oman’s platform.
• 1.4. "Agent": Refers to individuals or entities promoting Trail Oman’s services and receiving commissions for referred bookings.
• 1.5. "Service": Refers to all activities offered, including but not limited to snorkelling, diving, pedal boating, island camping, and other adventures.

2. General Terms

• 2.1: By accessing or using the Trail Oman website, you agree to these Terms and Conditions.
• 2.2: Trail Oman reserves the right to modify these Terms and Conditions at any time. Changes will be communicated via email or updated on the website.
• 2.3: Use of the website and services is subject to Oman’s laws and regulations.

3. Terms for Customers

3.1. Booking and Payment

• 3.1.1: Bookings can be made via our website or authorised agents.
• 3.1.2: Payments must be made in full at the time of booking unless otherwise agreed.
• 3.1.3: Refunds for cancellations will follow Trail Oman’s Cancellation Policy (outlined below).

3.2. Customer Responsibilities

• 3.2.1: Customers must provide accurate information during booking, including contact details.
• 3.2.2: Customers agree to follow all safety instructions provided during activities.
• 3.2.3: Customers are responsible for ensuring they are medically fit to participate in activities. Trail Oman is not liable for injuries resulting from non-disclosure of health conditions.

3.3. Cancellation Policy

Customer-Initiated Cancellations:

• More than 7 days before the activity: Full refund.
• 2-7 days before the activity: 50% refund.
• Less than 48 hours before the activity: No refund.

Trail Oman-Initiated Cancellations:

• Full refund or rescheduling, as per customer preference.

4. Terms for Partners

4.1. Partner Responsibilities

• 4.1.1: Partners must ensure that all services listed on the Trail Oman platform are accurate and up-to-date.
• 4.1.2: Partners are solely responsible for delivering the services booked by customers through Trail Oman.
• 4.1.3: Partners must comply with all health, safety, and legal regulations in Oman.

4.2. Commissions and Payments

• 4.2.1: Trail Oman will deduct an agreed-upon commission percentage from each booking made through the website.
• 4.2.2: Payments to partners will be disbursed on a monthly basis or as otherwise agreed.

5. Terms for Agents

5.1. Agent Registration and Responsibilities

• 5.1.1: Agents must register with Trail Oman and receive an agent code to track referrals.
• 5.1.2: Agents are responsible for promoting Trail Oman services accurately and professionally.
• 5.1.3: Misrepresentation of Trail Oman services by agents will result in termination of the partnership.

6. Liability

• 6.1: Trail Oman is not liable for delays, cancellations, or losses caused by factors beyond its control, including weather, government regulations, or third-party actions.
• 6.2: Trail Oman is not liable for the actions of partners or agents.
• 6.3: Customers are advised to purchase travel insurance for added protection.

7. Privacy Policy

• 7.1: By using our platform, you agree to Trail Oman’s use of your data as per our Privacy Policy.
• 7.2: Trail Oman does not share personal customer information with third parties except as required to process bookings.

8. Contact Information

For inquiries, contact us at:
Email: info@trailoman.com

Thank you for visiting!

By using our website or services, you consent to the Terms of Service and Privacy Policy. Please review this policy periodically for updates or changes.